FAQ

Frequently asked questions

When will I receive my order?


Typically, orders take 3 business days to process and 3-7 days to ship via Australia Post shipping, depending on your shipping location.

Customer Service will send a tracking number to your email address once your package has been shipped.

If you require a rush order, email us at Customer Care, and we’ll see what we can do.

hello@kinofmine.com.au

We are currently only shipping Australia wide.




What is your returns and exchange policy?


Kin of Mine is unable to provide refunds for changes of mind.

We want you to be happy with your purchase and we will honor exchanges if the product is damaged or faulty.

Requests for an exchange must be made within 7 days of receiving an item via email to hello@kinofmine.com.au

We ask that returned items be shipped via registered mail to our Australian mailing address as below:

Kin of Mine

PO BOX 503, Bribie Island QLD

AUSTRALIA 4507




Shipping cost of a returned item


Kin of Mine takes responsibility for the shipping costs associated with returning incorrect or defective items only. All other shipping costs associated with the return and/or exchange of items is considered the responsibility of the customer.




Wholesale


We only wholesale to a very small handful of select stores worldwide. For all wholesale enquiries, information and terms & conditions, please contact us at hello@kinofmine.com.au




How do I create my own labyrinth


Please refer to the How-to Guide page of our website for lots of labyrinth inspiration and step-by-step instructions for those creating a flower/crystal labyrinth for the first time!





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